Privacy and Cookie Policy

Last updated: 2 October 2026

Compleat Golfer respects your privacy.
This policy explains how we collect, use, protect and share personal information when you visit www.compleatgolfer.com, contact us, subscribe to our newsletters or participate in our promotions.

Responsible party: Habari Media
Physical address: 9 Lower Burg St, Cape Town City Centre, Cape Town, 8000

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).

1. Information we collect

Depending on how you interact with us, we may collect:

• Information you provide, such as your name, email address, telephone number and the contents of enquiries or competition entries.
• Newsletter subscriptions, communication preferences and consent choices.
• Technical and usage information, such as IP addresses, browser and device details, pages visited, referring websites and interactions with content or advertising.
• Information collected through cookies and similar technologies, as explained below.

Providing information through our forms is generally voluntary. Where particular information is required to fulfil a request or administer a competition, we will explain this when collecting it. Without that information, we may be unable to provide the relevant service.

2. How and why we use information

We use personal information, as applicable, to:

• Operate, maintain and secure the website.
• Respond to enquiries and provide requested services.
• Send newsletters and marketing communications where legally permitted.
• Administer competitions and promotions under their published terms.
• Understand website usage and improve our content and services.
• Deliver and measure advertising, including personalised advertising where permitted.
• Prevent fraud, investigate misuse and meet legal obligations.

Depending on the activity, we rely on your consent, contractual necessity, legal obligations or legitimate interests recognised under POPIA. Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing that took place beforehand.

3. Cookies, analytics and advertising

Cookies are small files stored on your device. We and our service providers may also use pixels and similar technologies to support website functionality, measure usage and deliver advertising.

These technologies may be used for:

• Essential functions: website security and features needed to provide services you request.
• Preferences: remembering settings and choices.
• Analytics: understanding how visitors use the website.
• Advertising: delivering advertisements, limiting repetition and measuring campaign performance.

Online identifiers and browsing information may constitute personal information, even when they do not include your name.

Analytics providers: [Insert confirmed providers and links to their privacy notices.]

Advertising providers: [Insert confirmed advertising providers and networks, with privacy and opt-out links.]

[Retain the following paragraph if Google advertising is used:] Third-party vendors, including Google, use cookies to serve advertisements based on previous visits to this website or other websites. Google’s advertising cookies allow Google and its partners to personalise advertising using this browsing activity. You can manage or opt out of Google’s personalised advertising through Google Ads Settings. You can also explore choices for participating advertising providers at YourAdChoices.

Cookie choices: [Insert a working link to the website’s cookie preference controls and cookie list, including providers, purposes and durations.]

Where consent is required, we obtain it before using the relevant cookies or technologies. You may change or withdraw your choices through the available cookie controls.

You can also block or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Opting out of personalised advertising does not necessarily stop advertisements from appearing.

4. Newsletters and direct marketing

We send electronic direct marketing only where permitted by applicable law, including where we have obtained consent or an applicable existing-customer exception applies.

You can unsubscribe using the link in our marketing emails or contact our privacy contact above. We may retain limited information needed to honour your unsubscribe request.

5. Sharing personal information

Where necessary for the purposes described in this policy, we may share relevant information with:

• Hosting, security and technical support providers.
• Email delivery, newsletter and analytics providers.
• Advertising partners, subject to applicable legal requirements and your choices.
• Competition administrators or prize fulfilment partners, where explained when you enter.
• Professional advisers, regulators or authorities where legally required or otherwise lawfully justified.

Service providers processing information on our behalf are required to protect it and use it only for authorised purposes. Some third parties process information for their own purposes, as described in their privacy notices.

We may also share statistical reports that do not identify individual visitors.

6. International processing

Some service providers may process or store personal information outside South Africa.

Where we transfer personal information internationally, we take steps to meet POPIA’s cross-border transfer requirements, such as ensuring appropriate legal or contractual protection or relying on another permitted basis.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless longer retention is required or permitted by law.

Retention depends on the information involved, our relationship with you, applicable legal requirements and any need to resolve disputes. Information that is no longer required is deleted, destroyed or de-identified, subject to lawful retention requirements.

8. Security

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, alteration and destruction.

No website, transmission method or storage system can be guaranteed completely secure. Where a security compromise triggers a legal notification obligation, we will notify the Information Regulator and affected individuals as required.

9. Your rights

Subject to applicable legal requirements and exceptions, you may:

• Ask whether we hold personal information about you and request access.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction where legally applicable.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing relies on it.
• Lodge a complaint with the Information Regulator.

Contact our privacy contact above to exercise these rights. We may need to verify your identity before responding.

You can complain directly to the Information Regulator (South Africa):

• Website: inforegulator.org.za
• POPIA complaints: [email protected]
• Telephone: 010 023 5200

10. Third-party websites and services

Our website may link to external websites or display embedded content and services operated by third parties. Their processing of personal information is governed by their own privacy notices.

Separate notices or terms may apply to linked shops, bookings, tours and competitions. Please review those notices when using the relevant service.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The latest version will appear on this page with a revised update date. Where required, we will provide additional notice of material changes.